You can visit our Flagship Store at 94, Ballygunge Place. Kolkata - 700019. To shop virtually, please log on to our website: www.alokandharsh.com or shop via Instagram (Direct Message). For customizations, assistance and video consultation we can be reached on Whatsapp
+91 87770 22889. You can also be contact us via email on contact@alokandharsh.com.

We would love to make the products to meet your requirements, thus customisations are possible in terms of size, colours, sleeve and other minor adjustments. We can also take up custom pieces with design variations in terms of fabrics and embroidery.

Price of the order remains unchanged for any product ordered exactly as per the image as displayed on our Site. However, in case of customisations such as colour, sleeve adjustments, etc., there will be an additional customisation charge applicable and will be added to the final billing amount. For any such request you can contact us on +91 87770 22889 or via email contact@alokandharsh.com.
In case the product was bought on promotion, an additional charge for any alteration is applicable.

Yes, we can change the color of the product. Please contact us at +91 8777022999 or email us at contact@alokandharsh.com for assistance.

We refer to our standard size chart as displayed on the product page. However, we recommend that you to send in your measurements after placing an order in order to have the product made specifically to your size. In case of any questions regarding the size chart, feel free to contact us. The final fit of the garments may vary based on style and your preferences.

Our products are all made to measure. You can send us your measurements after placing an order to have the product made specifically to your size. For any questions, we request you to contact us at +91 8777022889 or email us at contact@alokandharsh.com.

Payments can be made through Visa, MasterCard, and Maestro credit and debit cards. We also accept bank transfers and cash payments. Please contact our team at +91 8777022889 or email us at contact@alokandharsh.com in case you wish to make payments through netbanking or cash.

As per our policy, we do not make any changes to the orders once placed. Further, we assume you accept our terms and conditions when placing an order, and as per policy we cannot cancel orders/allow exchange or issue a refund.

There are no shipping charges for all shipping within India. However, the shipping charges for international shipping will be additional and charged at actuals based on the weight and volume of the product as well as the country where the delivery is being dispatched. Shipping charges will be shared upon inquiry. The prices do not include any custom duties or local sales tax, and as the recipient you will be responsible to clear any payments levied by the country you are in.

We photograph all our products under professional lighting conditions so that the image you see is closest possible to the product. However, there may be slight variations in the colour of the fabric, dyes, prints or embroideries based on your screen settings.

We can ship to your doorstep, or the product can be collected at our Flagship Store: 94, Ballygunge Place, Kolkata 700019.

If you order multiple products with different dispatch dates, standard practice is that all products are shipped as one shipment - once your complete order is ready. However, if you wish to receive some products earlier, please contact us.

We try to deliver all our orders as soon as possible ensuring the products reach you on time. If you wish to track your order, please get in touch with us at +91 8777022889 or email us at contact@alokandharsh.com. We can provide you with the courier tracking number upon request.

Each and every order is made from scratch, being hand embroidered and is made to measure. Usually the time frame will be anytime between 30 - 60 days, depending on the order and customisations if any. In case you require anything on priority, please get in touch with us on
+91 8777022889 and we shall get back to you.

We generally keep a 3 inch margin in the body for all our custom made products. Usually, the measurements are accurate and the alteration is quite minimal. However, since these are specially handcrafted for you, we may need two trials to match the garment to your fit. The final delivery of the product will vary on your alteration requirements. Please note that one way shipping charges for alterations will have to be paid by client and will not be borne by us. In case you require any alterations, please get in touch with us at +91 8777022889 or email us at contact@alokandharsh.com
For outfits purchased on sale/discount, we charge additionally for any alterations. The charges will vary depending on the requirement. Please note that final fits of sale garments may not be the same as bespoke pieces.

If any alterations are required, we request you to send the garments to our flagship store at 94, Ballygunge Place, Kolkata. Please note, that we do not pick-up any alterations and the cost of delivering the product is to be taken care by you.

For all products shopped from a Multi-brand outlet, please contact the same multi-brand outlet
for alterations.

Additional charges are applicable on all orders being customised based on the requirements. We also charge additional for all alterations done on products bought on sale/promotional pricing.

Each and every product is made to order, and after considering all your requests. In case you are unhappy with any aspect of the purchase, please get in touch with us at +91 8777022889 or email us at contact@alokandharsh.com. Our team will constantly be in touch with you to assist in all ways possible. However, we have a strict no refund/cancellation policy. We work towards client satisfaction, however all resolutions lie at the sole discretion of Alok & Harsh and as we deem fit.

In case you require any assistance in deciding the outfit or placing an order, please get in touch with us at +91 87770 22889. We can set up an in store or virtual appointment with the design team for any personal assistance or customisations.